I found a love

FAQs

1. What types of bags do you offer?
We offer a wide variety of bags including backpacks, handbags, totes, clutches, messenger bags, and luggage. We also have specialized bags such as laptop bags, gym bags, and travel bags.

2. How do I place an order?
To place an order, simply browse our collection, select the items you want, add them to your cart, and proceed to checkout. You will be guided through the process to provide shipping details and payment information.

3. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. You can select your preferred payment method at checkout.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

5. What is your return policy?
We accept returns within 30 days of purchase. The items must be unused and in their original packaging. To initiate a return, please contact our customer service team.

6. Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. Once an order is processed and shipped, we may not be able to make changes or cancellations.

7. How can I contact customer service?
You can contact our customer service team through the contact form on our website, via email at tellme@ifoundalove.store

Shipping Information

Standard Shipping:

Delivered within 5-7 business days.

Shipping Costs:
$5.99 or free for orders over $50.

Order Processing Time:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.

Shipping Restrictions:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain items may be restricted from shipping to specific international locations due to local regulations.

Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact our customer service team immediately.
- We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information:
- Please ensure that your shipping address is correct at the time of order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to update your shipping information, contact us as soon as possible.

Delivery Delays:
- While we strive to deliver your order within the specified timeframes, delays may occur due to unforeseen circumstances such as weather, carrier delays, or customs processing for international orders.
- We appreciate your understanding and patience.

Contact Us:
- If you have any questions or concerns about shipping, please contact our customer service team at tellme@ifoundalove.store or (607) 261-3203.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

1. Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Items marked as final sale are not eligible for returns or exchanges.

2. Return Process:
Step 1: Contact our customer service team at tellme@ifoundalove.store

Please provide your order number and the reason for the return.

Step 2: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s).

Step 3: Pack the item(s) securely in the original packaging, if possible. Include the RA number and a copy of the receipt or proof of purchase.

Step 4: Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

3. Return Shipping Costs:
- Customers are responsible for return shipping costs, except in cases where the item arrived damaged or we shipped the wrong item.
- In such cases, please contact our customer service team for a prepaid return shipping label.

4. Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Original shipping costs are non-refundable.

5. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team to initiate the exchange process.
- For a different item, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items:
- Gift cards
- Final sale items
- Personalized or custom-made items

7. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at tellme@ifoundalove.store

8. Contact Us:
- For any questions regarding returns, please contact our tellme@ifoundalove.store

https://mycrd.is/mariana